Our clients are true watch enthusiasts—those who deeply appreciate the art of watchmaking, understand the craftsmanship behind each timepiece, and seek a model that truly resonates with them. They are patient, intentional, and committed to acquiring a watch for themselves or a loved one, valuing the journey as much as the final piece.

On the other hand, our clients are not price-driven buyers, nor are they impatient or pushy. We have spent years refining a meticulous process to ensure that each watch comes from a reputable source and reaches the right hands. To uphold these values, we reserve the discretion to decline requests that do not align with our philosophy of passion, respect, and authenticity in watch collecting.

All the watches listed in our store are available and ready for purchase.

If you're interested in a watch that isn’t listed in our store, feel free to contact us.

We have a strong network of vendors, so we’re often able to source specific models you’re looking for.

Given that the turnover of watches is very intense, and we cooperate with a wide network of suppliers, we advise you to contact us to check the availability of your desired model before confirming your order.

In this way, we will ensure that your expectations are met when purchasing the desired model, especially when it comes to time-sensitive situations such as buying a gift, anniversary or similar occasion.

Placing an order is simple! Just browse our products, select the item(s) you want, add them to your cart, and proceed to checkout.

Follow the instructions to enter your shipping and payment details, then confirm your purchase. You will receive an order confirmation email once your payment is processed.

We process orders quickly, so modifications or cancellations are only possible within 2 hours of placing your order.

Please contact our customer support as soon as possible if you need to make changes.

You can enter your discount code at checkout in the designated promo code box.

Make sure to apply the code before completing your purchase, as we cannot retroactively apply discounts.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

You can see the full list of payment methods at checkout.

Absolutely! We use industry-standard encryption and secure payment gateways to protect your personal and financial information.

Our store is built on robust Shopify infrastructure so you know that you are in safe hands.

Once your order is shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your package’s status on the carrier’s website.

Payment issues can arise due to various reasons, including incorrect card details, insufficient funds, or bank restrictions.

Please verify your information and try again or use a different payment method.

Yes! After placing your order, you will receive a confirmation email with your order details.

If you don’t receive it, please check your spam folder or contact us.

Yes, we do! If you’re interested in purchasing in bulk or for wholesale, please contact us at contact@keeper.watch for pricing and details.

Shipping costs vary based on location and order value. You can view the available options and prices at checkout.

Yes, we ship worldwide!

International shipping rates and delivery times vary depending on the destination.

Delivery times depend on your location and selected shipping method.

Standard shipping typically takes up to 10 business days, while stock items are much faster and you can expect up to 5 business days.

If a longer waiting time is required for a particular model due to stock availability, you will be notified.

Once your order is shipped, we will send you a tracking number via email.

Use this number to check the status of your shipment on the carrier’s website.

If your order is delayed beyond the estimated delivery time, please contact our support team, and we will assist in tracking it down.

We do offer express shipping options, and same-day delivery is available in select locations, and depending of item availability.

The express delivery option is only available for models that are in stock in our store.

For the express delivery option, please contact us before placing your order as this service is calculated and charged differently.

Most carriers will leave a notice with pickup instructions or attempt redelivery.

If you miss multiple attempts, the package may be held at a local facility.

We accept returns within 10 days of purchase, provided the items are unused, unworn, in their original packaging, and with all tags attached.

Some exclusions may apply.

Watches on special offers, on discounts and EOL models cannot be returned.

Watches that have been physically picked up at our store are not subject to the standard refund policy and cannot be returned for objective reasons.

To initiate a return or exchange, please contact our support team on email contact@keeper.watch for assistance.

Once we receive your returned item, refunds are typically processed within 3 business days.

The amount will be credited to your original payment method.

You don't have to. All return shipping costs are covered by us.

Choosing the perfect watch depends on your style, needs, and preferences.

We offer a variety of timepieces, from dress watches to sports and dive watches.

If you need assistance, contact our team for expert recommendations.

We can organize online consultations to help you choose the right piece for you, or you can arrange an appointment in our store where you will receive help from our experts.

Yes! All our new watches come with a full manufacturer’s warranty covering defects in materials and craftsmanship.

Warranty duration varies by brand and model—please check the product details or contact us for specific information.

All used watches in our catalog also come with a warranty, with a minimum duration of 12 months.

All watches undergo a detailed inspection and/or service if it is a used watch before delivery.

New and/or Unworn - A new or unworn watch is a watch that comes in factory condition, has never been worn, and comes with a full manufacturer´s warranty.

Used - A used watch is one that has had a previous owner, has been worn, and may have clear signs of wear. We take special care to ensure that the used watches we sell are in excellent condition, properly maintained, and ready for a new owner.